Troubleshooting

Website not updating after publish

If your melabel artist website isn’t showing recent changes after you publish, this guide covers caching, CDN propagation, unsaved edits, and custom domain issues, plus when to contact support.

Release Rejected — Common Reasons

Learn the most common reasons DSPs reject releases on melabel, including metadata, audio, artwork, and rights issues, and how to fix them before resubmitting.

Streams not showing in melabel analytics

Troubleshoot missing or delayed stream data in melabel analytics, including reporting delays, zero streams on live releases, DSP vs. melabel mismatches, and platform-specific issues.

Known issues tracker

Track active, investigating, and recently resolved issues in melabel, and learn how to report new bugs to support.

Refund requests

Learn how melabel handles refunds for subscriptions, per-release fees, and campaigns, plus how to request a refund and what to know about chargebacks.

Smart Link Showing Wrong Platforms

Fix Smart Links that are missing platforms, showing incorrect platforms, not updating after changes, or not loading at all in melabel.

Revenue discrepancies

Learn why melabel revenue may not match DSP reports, common causes like reporting delays and currency conversion, and how to investigate and escalate discrepancies.

SSO and Social Login Troubleshooting

Fix common issues when signing in to melabel with Google or Apple, including account not found, email already in use, missing permission prompts, and Apple Hide My Email.

Custom domain not connecting

Learn how to fix issues when your custom domain isn’t resolving to your melabel artist website, including DNS setup, propagation, and common errors.

Audio upload errors

Troubleshoot common audio upload errors in melabel, including file format, size limits, quality checks, and stuck uploads.

Reset your melabel password

Learn how to reset your melabel password, what to do if you don’t receive the reset email, and how password resets work with Google or Apple sign-in.

Missing royalty payments

Learn why your melabel royalties might be missing or lower than expected, typical DSP reporting timelines, and when to contact support.

Analytics data seems wrong

Common reasons your melabel analytics may look incorrect, including stream spikes, zeros, geography gaps, and date range issues, plus when to contact support.

Failed subscription payments

Learn what happens when a melabel subscription payment fails, common reasons for failed charges, and how to update your payment method to restore your plan.

Incorrect metadata on DSPs

Learn why your release metadata may appear incorrectly on Spotify, Apple Music, and other DSPs, and how to fix titles, artist names, credits, and more in melabel.

Video upload errors

Learn how to fix common melabel video upload issues, including supported formats, file requirements, and post-upload processing problems.

Release stuck in processing

Learn typical processing times for melabel releases, why a release might be stuck in processing, and when to contact support for help.

Can't log in

Troubleshoot melabel sign-in issues including wrong password, account not found, SSO method mismatches, browser problems, and 2FA errors.

Fixing Image Upload Errors in melabel

Learn why cover art and other images fail to upload in melabel, including file format, size, aspect ratio, and colour mode requirements, plus how to fix common issues.

Charge I Don't Recognize

Learn why you might see an unexpected charge from melabel, how to review your billing history, and what to do if you still don’t recognize the payment.